We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We unfortunately do not offer refunds or exchanges on any purchases unless a show is canceled.
Age Limit and Identification:
Please be sure to have your government issued ID with you when you go to an event. Any event that has age restrictions will have those posted on the purchase page for the event and they will require your ID to prove your age. Your ID MUST contain your birth date. If your ID does not contain your birth date, or you purchase tickets for an event that you are not of the correct age to attend, and you are turned away from the venue for that reason, you will not be eligible for a refund.
Bereavement, Illness, or scheduling conflict:
The only circumstance under which we can refund an order is if the event has been completely canceled by the performing act or the venue and we have announced that refunds are available. We can not offer refunds due to scheduling conflicts, illness, or other personal issues.
Weather, Acts of God, Natural Disasters:
We do not offer refunds due to poor weather conditions. In the case of a natural disaster, we will notify you of changes in the event details. In general, all sales are final and all events are rain or shine.
Opening Acts/Festival Line-up changes:
Opening acts or guests may sometimes tour with headlining performers. The Steeple is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled. Further, we will not issue refunds due to a band being removed from a line-up for a festival.